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The Office of Unemployment Insurance has discovered an increase in the number of imposter UI claim attempts. As our office continues to work closely with the Commonwealth Office of Technology to protect the UI system against fraudulent claims, we are asking employers and individuals to take precautions and assist our efforts to ensure you are protected.

For Employers: Employers play a critical role in the early identification of attempts to defraud the unemployment insurance system. Your prompt response to notice of claims is necessary to ensure that payments are not disbursed in error, and that claimant information is protected. If your business receives notice that an unemployment insurance claim has been filed, please respond to the notice immediately. If you suspect a claim has been filed in error, please promptly contact our office at (502) 564-2387.

For Individuals and Claimants: If you suspect your identity has been stolen and a fraudulent claim was filed in your name, you should contact us immediately at (502) 564-2387. In addition, victims can report instances of identity theft to the Federal Trade Commission. To do this, you can fill out a report online or call 877-438-4338. Additionally, you are encouraged to contact local law enforcement. When working with law enforcement, bring a copy of your FTC Identity Theft Report, a government-issued photo ID, proof of your current address, and any proof that your identity has been used for identity theft — such as collections notices. You can also file an online complaint with the FBI’s Internet Crime Complaint Center.

Welcome to the Kentucky Office of Unemployment Insurance (OUI). In order to file a claim for Unemployment Insurance (UI) benefits you must be separated from your employer or experience a reduction in your work hours. 

  Si necesita ayuda en español, comuníquese con la línea de asistencia de seguro de desempleo al 502-564-2900.  

System Availability
  The Internet Claims System is available Monday through Friday, 7:00 a.m. - 7:00 p.m. and Sunday, 10:00 a.m. - 9:00 p.m. Eastern time.
Maintenance: The Internet Claims System will be down for maintenance periodically. When maintenance is planned, notice will be given.

Services Available

  • File your unemployment claim
  • Request your bi-weekly continued unemployment claim (benefit payment) 
  • Complete your eligibility review 
  • Reset your PIN 
  • Change your payment method 
  • Change your mailing address 
  • Change your email address 

If this site is unavailable at any time, it does not eliminate your responsibility to file your unemployment insurance claim, request your benefit payment or complete any other required action.

If you are unable to complete your initial unemployment claim online, please call our Call Center at 502-875-0442. If you are unable to complete your bi-weekly continued unemployment claim (benefit payment) online, call our Voice Response Unit at 877-369-5984 or 877-3MY-KYUI (toll free). If you have questions or need assistance, please contact the UI Assistance line at 502-564-2900.

Link to  Kentucky Career Centers and Phone Numbers

Important Reminders for Filing

  • Please read these instructions BEFORE attempting to file your claim or request your benefit payment.
  • You are required to disclose your Social Security Number in order to file for unemployment benefits and other employment services. Your Social Security Number will be shared with other agencies, as authorized by law.
  • Warning! If you leave the Internet Claims System idle for 50 minutes your session will be terminated and you will be required to log back into the Internet Claims System to continue.
  • If you do not answer all of the required questions and submit your claim, your claim will not be processed.
  • If you do not complete your application by midnight Saturday Eastern time, all of your information will be erased.
  • Please use the available Help Screens if you do not understand or need clarification.
  • You are responsible for the accuracy of all of your answers. KRS 341.990 (5) Any person who knowingly makes a false statement or representation of a material fact or knowingly fails to disclose a material fact to the Secretary to obtain or increase any benefit under this chapter or under an employment security law of any other state, or of the federal government, either for himself or for any other person, business entity, or organization shall be guilty of a Class A misdemeanor unless the value of the benefits procured or attempted to be procured is one hundred dollars ($100) or more, in which case he will be guilty of a Class D felony.

Browser Support
Our system is compatible with the following browsers:

Operating System Internet Explorer 8.0 Internet Explorer 9.0 Mozilla Firefox
version 19
or higher
Google Chrome version 26
or higher
Windows XP (SP3) Yes No Yes Yes
Windows 7 Yes Yes Yes Yes




Using a Public Computer?
If you are using a computer in a public place, logoff or close the browser when you are finished entering information. This is for your protection and will prevent someone else from viewing your claim information.

New to the Internet? If you are not familiar with filling out applications or forms using the Internet, here are some basic instructions.

Privacy?  The Kentucky Office of Unemployment Insurance (OUI) collects personal information entered into electronic forms on this Internet site. For more information on your rights to request, review and correct information submitted on this electronic form, please see OUI's Privacy and Security Information.

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I have read and understand all of the above information. I wish to continue with the Internet claim filing process. I understand I must complete the process and receive a confirmation number in order for my claim to be filed. Under penalty of fraud all information I provide is true and accurate to the best of my knowledge.