How Do I Claim My Weekly Benefits?

  When you filed your claim you were given information about when you should request your first benefit payment and each following payment. It is very important to remember those dates. Write them here:
Request first payment ____________________ (16 days after you filed your claim)

Request next payment ____________________
and EVERY 14 days thereafter.


Payments can be requested every 14 days. If you fail to request your check on the 14th day, you have until Friday of the next week to request your payment and avoid disruption of benefits.
 
 


You will receive a pay order form in the mail.
**Do not mail this form unless otherwise instructed to do.**

Unemployment weeks run Sunday to Saturday.
Hours for requesting benefits are Sunday 10 a.m. - 9 p.m. and Monday-Friday 7 a.m. -7 p.m.

You have two convenient options for claiming your benefits:
• Claim by Internet at www.kewes.ky.gov, or
• Claim by Toll FREE Phone Number 1-877-3MY-KYUI or 1-877-369-5984

 

Both options are AVAILABLE: 10 A.M. – 9 P.M. EST on Sunday
7 A.M. – 7 P.M. EST Monday-Friday
Options Available by Telephone (Sunday-Friday)
*Option 1 – Week Claiming (order check).
*Option 2 - Last Week Claimed Inquiry
**YOU MUST USE A TOUCH-TONE TELEPHONE, NOT PULSE**

**If USING YOUR CELL PHONE, MAKE SURE YOU HAVE A GOOD CONNECTION. A dropped call could delay your benefits. **

Please have the following information readily available before you claim your weeks by internet or telephone:
1. Your social security number
2. Your personal identification number (PIN) (this is a 4-digit number chosen by you when you filed your claim on-line or when you claim your first check by telephone.)
3. The date you returned the full-time work, if you have returned to work.
4. The number of hours you worked, if you were paid or will be paid for the work and the gross amount as well as any holiday, vacation, or other pay you received or will receive.
5. You now have the option to have your unemployment payment deposited into your checking or savings account. You will need to log into the Internet Claims system and click the Payment Method link. You will need your 9-digit bank routing number and the 1-17 digit account number to activate this option.

Following is the script you will use if you choose to claim your benefits by telephone. If you claim by Internet, you will answer the same questions (by clicking answers on the screen in place of using the telephone keypad as instructed in the script), so please review this before you claim your first payment regardless of the option you choose.

Script of Interactive Voice Response System (IVR)

Answers to all questions must be personally entered by you and must be truthful.

Falsification of information is punishable by fines and/or imprisonment under KRS 341.990.

You will be asked a series of questions that you must answer by pressing one (1) for Yes or two (2) for No. Press the pound key (#) to return to the previous question. Answer all questions and wait for confirmation before hanging up.

If you hang up before the Voice Response Unit says your claim has been accepted, your claim for benefits will not be processed.

Dial 1-877-3MY-KYUI or 1-877-369-5984

Following is a script of the Interactive Voice Response System. Additional notes to provide clarification are shown in parenthesis ().

Welcome to Kentucky's Voice Response System for Unemployment Insurance.

If you are calling from a touch-tone phone, press 1. If you do not have access to a touch-tone telephone, please call back using a touch-tone phone.

To continue in English, press 1. Si usted prefiere Espanol, Empuje dos.

Please enter your nine (9) digit Social Security Number.

You have entered ….. (the system will repeat your Social Security Number).
If this is correct, press 1. Otherwise, press 2….. (now you can re-enter your Social Security Number).

Please enter your four (4) digit Personal Identification Number.

(Your Personal Identification Number or “PIN” are numbers that YOU CHOOSE. It will be used each time you call. The first time you call, the system will repeat the PIN to confirm it. This is the same PIN you will use when logging in via the Internet.)

If you wish to file your bi-weekly claim, press 1. If you wish to inquire about your most recently processed claim, press 2. For information not provided by this system, please contact the local claim office which serves your area.

(If you press 1, you will hear the following message.)

Answers to all questions must be personally entered by you and must be truthful. Falsification of information is punishable by fines and/or imprisonment under KRS 341.990. If you hang up before the Voice Response Unit says your claim has been accepted, your claim for benefits will not be processed. You will be asked a series of questions that you must answer by pressing one for yes and two for no. Press the pound key (#) to return to the previous question. Answer all questions and wait for confirmation before hanging up.

(You will be providing information for your two (2) week benefit claiming period. The following set of questions are for the first week of the benefit period. Once you have completed all the questions for the first week, you will be asked these same questions for the second week. If you are only off for one week the system may ask for one week only, however if the system does ask you about a second week you MUST report your hours and wages in the correct week.)

You will be claiming benefits for the week ending <date>. Remember, these questions apply to the seven day calendar week beginning on Sunday <date> and ending at midnight on Saturday <date>.

Did you return to full time work between <date> and <date>? Press 1 for yes, otherwise press 2 for no.

(If you answered Yes, you will be asked to…) Please enter the date you returned to full time work. Enter the 2 digit month, 2 digit day, and 2 digit year. For example, if February 14, 2010 was your return to work date, enter 0 2 1 4 1 0.

(If you answered No, you will be asked…) During this week, did you perform any work for which you were paid or will be paid, or receive any income including wages and tips, odd jobs, self employment, commission pay, National Guard Duty Pay, Holiday Pay, or Vacation Pay? Press 1 for yes, otherwise press 2 for no.

(If you answered Yes, you will be asked a series of questions.)

Was any portion of these earnings from holiday pay? Press 1 for yes, otherwise press 2 for no.

(If you answered Yes, you will be asked to…) Please enter the amount you earned, in dollars and cents followed by the pound key (#). For example, if you are reporting earnings in the amount of $107.40 during the week, you would enter 1 0 7 4 0 and press the pound key (#).

(Enter the total amount you earned before any deductions were made, NOT your hourly pay rate. You must enter this amount under holiday pay, DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS.)

You entered <amount> as the amount you earned. If this is correct, press 1. Otherwise, press 2.

Was any portion of these earnings from vacation pay? Press 1 for yes, otherwise press 2 for no.

(If you answered Yes, you will be asked…) Do you have a definite date to return to work with this employer within 6 weeks? Press 1 for yes, otherwise press 2 for no.

(If you answered Yes, you will be asked to…) Please enter the amount you earned, in dollars and cents followed by the pound key (#). For example, if you are reporting earnings in the amount of $107.40 during the week, you would enter 1 0 7 4 0 and press the pound key (#).

(Enter the total amount you earned before any deductions were made, NOT your hourly pay rate. You must enter this amount under vacation pay, DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS.)

You entered <amount> as the amount you earned. If this is correct, press 1. Otherwise, press 2.

Was any portion of these earnings from odd jobs, self employment, commission pay, or National Guard Duty? Press 1 for yes, otherwise press 2 for no.

(If you answered Yes, you will be asked to…) Please enter the number of hours you worked followed by the pound key (#).

You entered <hours> as the number of hours worked. If this is correct, press 1. Otherwise, press 2.

Please enter the amount you earned, in dollars and cents followed by the pound key (#). For example, if you are reporting earnings in the amount of $107.40 during the week, you would enter 1 0 7 4 0 and press the pound key (#).

(You must enter this amount under “other” category, DO NOT ENTER THIS AMOUNT UNDER WAGES AND TIPS.)

You entered <amount> as the amount you earned. If this is correct, press 1. Otherwise, press 2.

Was any portion of these earnings from wages or tips? Press 1 for yes, otherwise press 2 for no.

(If you answered Yes, you will be asked to…) Please enter the number of hours you worked followed by the pound key (#).

You entered <hours> as the number of hours worked. If this is correct, press 1. Otherwise, press 2.

Please enter the amount you earned, in dollars and cents followed by the pound key (#). For example, if you are reporting earnings in the amount of $107.40 during the week, you would enter 1 0 7 4 0 and press the pound key (#).

(This is the ONLY time you will enter your amount of earnings under wages and tips. This is if you had regular earnings, not vacation pay, holiday pay, odd jobs, self-employment, commission pay, or National Guard Duty pay.)

You entered <amount> as the amount you earned. If this is correct, press 1. Otherwise, press 2.

Are these wages from your most recent employer? If this is correct, press 1. Otherwise, press 2.

Did you refuse work during this week? Press 1 for yes, otherwise press 2 for no.

Did you quit a job or were you fired from a job after <filing> date? Press 1 for yes,
otherwise, press 2 for no.

Did you begin receiving or did you have a change in the amount of your retirement benefits, excluding social security benefits? Press 1 for yes, otherwise press 2 for no.

Were you physically and mentally able to work each day? Press 1 for yes, otherwise press 2 for no.

Were you available for permanent, full time work each day? Press 1 for yes, otherwise press 2 for no.

Were you actively seeking permanent, full time work? Press 1 for yes, otherwise press 2 for no.

(Now, you will be asked the same questions for the second week (in some instances the system will not inquire about the second week). Remember if you returned to work you must report your wages (including holiday pay & vacation pay).

By law, penalties are imposed for falsification of or failure to disclose a material fact in order to obtain benefits. Do you certify that your answers are complete and truthful? Press 1 for yes, otherwise press 2 for no.

Your claim has been accepted and is being processed.

(PLEASE HOLD ON… Your Claim is being processed. Do not hang up before you hear the following message.)

Thank you for calling the Kentucky Voice Response System. Good-bye.

(If you claim by Internet, the final screen will advise you that your claim is being processed. Make sure you see this message before you log off.)

NOTICE
  1. DO NOT call the system back to claim your weeks unless there was a system problem and you were advised by the computer to call back later. If during your telephone call via IVR the system tells you to contact your local office, you must do so. Calling the system again will not issue a payment.
  2. Answers to all questions must be personally entered by you and must be truthful. Falsification of information is punishable by fines and/or imprisonment under KRS 341.990.
  3. If you hang up the phone before the IVR system tells you to, your claim for benefits will not be processed. If you are using a cell phone and lose your signal this is the same as hanging up. Please follow the system’s instructions very carefully.
  4. If you do not receive your payment within 10 days after making your call you may then contact your local office.

You can also use the Interactive Voice Response (IVR) system to find out when your payment was mailed. You can use this system regardless of the option you chose for claiming benefits.